Support

What to include

• The email address of your Commagic account.
• Your website's address, and whether it uses WordPress or Wix.
• What you were doing, what you expected, and what happened instead, with any error message exactly as shown.
• A screenshot, if it helps.

Never send passwords, connection codes or website keys by email.

When we reply

We reply by email as soon as we can.

Setup guides

• Help overview: how Commagic Chat works and where to get a connection code.
• WordPress plugin: install, connect, customise and disconnect.
• Wix app: install, connect, customise and disconnect.

WordPress users can also post in the plugin's support forum on WordPress.org.

Data access and deletion requests

• Businesses using Commagic: you can delete leads and projects in your dashboard at https://app.commagic.ai. For anything else, including closing your account and deleting its data, email [email protected] from your account's email address.
• Website visitors and customers of a business that uses Commagic: the business controls your information, so please contact it first. If you cannot reach it, email [email protected] with the website's address and how you contacted it (for example your phone number or email), and we will help the business respond.

See the Privacy Policy for details.

Report a security issue

If you think you have found a security vulnerability, email [email protected] with "Security" in the subject and enough detail for us to reproduce it. Please give us reasonable time to fix it before telling anyone else, and do not access other people's data or disrupt the service while testing.