Commagic Chat for Wix

1. Install the app

Find Commagic Chat in the Wix App Market, add it to your site and approve the permissions.

2. Get a Wix connection code

1. Sign in to your Commagic dashboard at https://app.commagic.ai. If you do not have an account yet, sign up there.
2. Open Integrations → Website chat → Wix app.
3. Click "Get a Wix connection code" and copy the code.

3. Connect

1. In your Wix dashboard, open the Commagic Chat app.
2. Paste the code and click Connect.
3. Visit your published site: the chat is there.

Your site must be published before it can connect. The chat appears on the published site, not in the Wix editor preview.

4. Customise the chat

In the app you can show or hide the chat and set the button text and colour. What the assistant says is set up in your Commagic dashboard.

5. Wix Forms entries become leads

While the site is connected, entries submitted through your site's Wix Forms arrive in Commagic as leads, with the form's name and fields.

6. Disconnect

Click Disconnect in the app. Removing the app from your site also disconnects it. Either way, the chat is removed from your site and form entries stop being sent.

Troubleshooting

"Publish your Wix site first"

Publish the site in Wix, then connect again.

"The code has expired" or "has already been used"

Codes work once and expire after a short time. Get a new code in your dashboard and connect again.

"This Wix site is already connected to another Commagic account"

Disconnect it in the other account first, then connect it again.

The chat does not appear

Check that the chat is switched on in the app, republish the site, and reload the published page.

Still stuck? See Support or email [email protected].